dapple web store FAQ section

In-stock orders ship next business day after payment is cleared. All orders within continental U.S. are shipped via USPS Priority Mail* unless otherwise noted in the listing; tracking information is provided. Orders for countries outside U.S. are shipped via First Class International; no tracking information is provided. Charges shown reflect estimated cost of shipping based on weight/dimensions of individual item as well as handling costs. Some items may be eligible for expedited shipping; please contact us prior to purchase to confirm eligibility and get a quote for expedited charges. A separate invoice will be prepared for expedited shipping costs, and all invoices must be paid in full per our payment guidelines for an order to be eligible for expedited shipping. Orders made with expedited shipping request that are invoiced and not paid will be shipped via standard shipping as noted above unless Buyer requests cancellation of the order within the appropriate time period. *Dapple reserves the right to change shipping methods, at our discretion, based on actual shipping cost at time of shipment. Note: Dapple is not responsible for lost, late, misdirected or damaged parcels. SHIPPING INSURANCE - Claims for damage to items must be filed directly with USPS by Buyer using tracking number shown on package. NOTE: All shipments sent via USPS Priority Mail are insured up to $50.00. Packages shipped via First Class or Parcel Select mail do not include insurance. Insurance (extra or added, depending on shipment method as noted above) may be purchased at buyer's request at an additional cost as set by USPS. Buyer must request this at time of purchase, and Dapple will create an invoice which must be paid immediately on receipt; otherwise, item(s) will ship with standard insurance as noted above. NOTE: If Buyer receives a package damaged in transit or a package is lost, Buyer is responsible to file a claim through USPS to recover cost of item (see www.usps.com for details on how to file a claim and other details regarding damaged or lost packages).

Returns/exchanges accepted only if item(s) received does not match purchased item(s) description. Buyer must contact Dapple immediately on receipt of item(s) to resolve any problems, and if a return is required, Dapple will issue a Return Authorization (RA) number. To receive a refund or exchange, item(s) must be returned within 14 days of receipt of item(s) (if required), AFTER RA number is issued, and must be in excellent, sellable condition and original wrapping/packaging. Damaged, opened and/or used items will not be refunded or exchanged. Refunds will be made via PayPal to original payment address once returned item(s) is received by us and verified that it meets return criteria above. Should Buyer choose to exchange an incorrect item received for the correct item [exchanges for item(s) other than originally ordered are not currently offered], we will ship the correct item to buyer via Priority Mail at no additional cost once original item returned is received at our office and confirmed that it meets return criteria above. Buyer must note return or exchange preference on packing slip; otherwise, a refund will be issued, subject to above terms and conditions. After 14 days from receipt of item, returns and exchanges are not accepted - no exceptions. Any items returned after the 14 day period will not be refunded, exchanged or returned to buyer (unless Buyer provides a prepaid shipping label for the return). Return shipping is Buyer's responsibility up front but will be refunded up to original shipping cost if customer provides return shipping receipt and tracking information; any amount exceeding original shipping cost will not be refunded. Original shipping costs are non-refundable unless return is Seller-faulted. Tracking information must be provided to Seller for returns; Dapple is not responsible for returns sent without tracking information. Dapple is not responsible for lost, late, misdirected or damaged parcels.

Our policy regarding pre-owned items is to sell in as like-new condition as possible - if we would not purchase it, we will not sell it. All items listed as pre-owned are single-owner, barely-used (or unused with original tag missing) merchandise that have been carefully inspected for flaws, any noted being listed in the item description. All pre-owned items are properly cleaned and packaged for protection. You can be assured of receiving good quality merchandise from Dapple!

Feedback is important to us, and we take your opinion seriously. Should you experience any problem or concern regarding a purchase from Dapple, we would appreciate the opportunity to resolve the matter before you consider leaving feedback, and if you are satisfied with your purchase, we appreciate you leaving feedback as soon as possible after you receive the feedback link from eCrater. Let us know how we are doing! NOTE: Dapple works hard to ensure 100% customer satisfaction but it is important for customers to give us that chance. Leaving negative feedback for a problem that has been/is being resolved or that we have not been informed about unnecessarily damages our reputation. We rarely have a problem with our products or services but greatly appreciate those who deal honestly with us in attempting to resolve any concerns they may have.

Buyers' contact information and purchase history is never shared by Dapple with a third party. Dapple will never contact buyers for any reason other than order-related communication or if buyer has requested notification of product restocking. Dapple strives to respond to buyer inquiries within 2 hours but under certain circumstances, responses may be delayed up to 24 hours. Be assured we will respond within a reasonable time frame to all legitimate inquiries. Dapple reserves the right to disregard communications considered to be harrassing, threatening, or solicitous in nature and/or to report such communications to proper authorities.